Discover how Salesforce Agentforce and AI-driven customer service accelerate financial dispute resolution, boost SLA compliance, and cut operational costs.

Discover how a leading financial services company reinvented its entire financial dispute resolution process—and set a new industry benchmark—using the power of Salesforce Agentforce. Struggling with manual workflows, missed SLAs, and rising operational costs, the organization turned to AI-driven customer service to transform the way disputes are handled.

By deploying intelligent AI agents for customer support, automated SLA tracking, and real-time insights, they unlocked a new era of efficiency. The result? A stunning 50% reduction in resolution time, an 80% boost in SLA compliance, and 30% lower operating costs—all powered by next-generation AI-powered case management.

If you’re exploring what’s possible in dispute management in finance, this story will show you how automation and AI can eliminate bottlenecks, minimize penalties, and dramatically elevate customer experience.