About The Client
The client is a leading UK-based utility service provider responsible for delivering essential water and wastewater services to millions of customers across England. Operating in a heavily regulated environment, they manage end-to-end water services — from treatment and supply through to wastewater management and environmental compliance.
They aimed to establish enterprise-wide QA and assurance across all domains, spanning major platforms and a comprehensive suite of quality services, delivered through a domain-centric, automation-first, shift-left approach.
Business Scope
The scope of this engagement covered enterprise-wide QA transformation across all major technology domains, including:
Delivery spanned a comprehensive suite of quality services including functional testing, regression, integration, performance, and UAT, executed through a domain-centric, automation-first, shift-left QAOps model integrated across concurrent change programs.
Solutions
Outcome
What Makes This Transformation Different?
Many QA engagements deliver tooling or temporary uplift. This transformation was architected for long-term durability, with every decision prioritizing sustainable capability over short-term delivery.
Key Differentiators:
Tools & Technologies
Azure DevOps, Jira, Zephyr, UNITE, Jenkins, GitHub Actions, Selenium, SAP, ServiceNow, Maximo, Workday, ArcGIS, Confluence