Use customer behavior analytics to increase sales, retention and revenue
There’s a bridge between knowing what customers want in advance and accomplishing it – customer behavior analytics. Behavioral insights equip
3 Novel Ways to Transform Customer Experience Using AI in Retail
There is a constant retail hunt to seek new ways to transform customer experience. With Artificial Intelligence in Retail, Augmented
Market Basket Analysis for Banking: Better Targeting, Increased Sales and Customer Loyalty
Banks and Market Basket Analysis can make up for an alluring pair. And ‘pairing of ‘products or service offerings’ raises
Why Move from Employee Experience Management (EXM) to Human Experience Management (HXM)
Great employee experiences precede great business results. Every organization now has two ‘Experience Engines’ running in parallel – where customer
How is RPA transforming Hospitality Industry?
The front-desk at a hotel is buzzing with customer activity – From reservations to customer requests, front-desk staff are constantly
How to Build a Recommendation Engine?
Customers, today, want nothing short of personal attention and service. From service to experience and offers, what matters is the
Attended vs Unattended Bot When, How, and Where to use?
Customer service agents and bots now form a formidable pair. Where a customer service agent goes through monotonous and repetitive
Top 5 Analytics Keys to Unlock Enriching Customer Experience
Every stage of the customer journey has ‘an experience’ in the wait. Be it the customer calling the customer service
Predicting Customer Next Purchase Day
Knowing what the customer wants even before the customer buys a product is an imperative to thrive in this digital
Using NLP for Banking Transaction Categorization and KPI Augmentation
Today, banks have more data to capture and analyze – one of the critical types being transaction data. And raw