Intelligent Platforms
Fuelling the API Economy with Seamless Integration
Seamless Connectivity for a Future-Ready Enterprise
Overview
What We Offer
Organizations are rapidly adopting ServiceNow across industries to streamline IT, enhance customer service, and drive automation. But unlocking its full potential demands expertise in platform implementation, process optimization, testing, and AI-driven automation.
With our recent acquisition of ZeTechno, a Premier ServiceNow Partner— we deliver end-to-end ServiceNow solutions to accelerate your digital transformation journey. Our proven methodologies, AI-powered automation, and industry accelerators ensure that your ServiceNow investment translates into measurable business outcomes.
Our 360-Degree ServiceNow Offerings
Seamless Implementation & Integration
Delivering a seamless, customized ServiceNow deployment aligned to business objectives
- Incident & Problem Management – Resolve issues at lightning speed with quick root-cause analysis
- Change & Release Management – Align IT changes with business priorities while minimizing risks
- Intuitive Self-Service Portals – Enhance user experience with AI-driven knowledge management and automation
- IT Asset & Cost Management – Optimize IT investments with AI-driven asset lifecycle tracking
IT Operations Management (ITOM)
Modern ITOM can leverage real-time visibility and automation with our solutions
- Executive Dashboards – A 360-degree view of IT operations
- Service Mapping & CMDB – Accurately map IT infrastructure and applications
- Event & Incident Management – Reduce downtime and improve service continuity with automated resolution workflows
- AIOps & Predictive Maintenance – Leverage AI to predict and prevent failures
Customer Service Management (CSM)
Gain personalized, efficient customer service with real-time insights and automation
- Omni-Channel Customer Engagement – Seamless interactions across voice, chat, email, and social channels
- Proactive Customer Support – AI to anticipate customer issues and provide proactive resolutions
- Automated Case & Request Management – Reduce manual effort and enhance response times
- AI-Powered Sentiment Analysis – Real-time insights into customer feedback and trends
IT Service Management (ITSM)
Transform IT service delivery with our advanced ITSM solutions
- Incident & Problem Management – Resolve issues at lightning speed with quick root-cause analysis
- Change & Release Management – Align IT changes with business priorities while minimizing risks
- Intuitive Self-Service Portals – Enhance user experience with AI-driven knowledge management and automation
- IT Asset & Cost Management – Optimize IT investments with AI-driven asset lifecycle tracking
HR Service Delivery (HRSD)
Enhance employee experience with a digital-first approach to HR service management
- Automated Onboarding & Offboarding – Streamline workforce transitions with AI-driven workflows
- Self-Service Employee Portals – Empower employees with intuitive access to HR services
- AI-Enabled Case & Knowledge Management – Optimize HR operations with intelligent case resolution
- Workforce Analytics & Insights – Predictive insights to improve employee satisfaction and retention
ServiceNow Testing
Ensure flawless performance of your ServiceNow platform with comprehensive testing
- Functional Testing – Across ITSM, CSM, HRSD, FSM, and GRC modules
- Regression Testing – Ensure new implementations don’t impact existing functionalities
- Performance & Load Testing – Handle high-volume transactions and concurrent users
- Security & Compliance Testing – Data protection, user access control & regulatory compliance (GDPR, HIPAA, ISO 27001)
- Automated Test Scripts – Reduce manual effort with ServiceNow ATF and custom test automation
Where we can help
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Banking & Financial Services
- Automated ITSM for seamless banking operations
- AI-driven fraud detection and automated KYC processes
- Predictive risk and compliance management using AI
Telecom
- AI Virtual Agents for automated customer issue resolution
- Automated service provisioning and activation workflows
- Predictive network maintenance with AI
Hi-Tech
- Self-Healing ITSM with AI-driven anomaly detection
- Automated product support workflows for faster resolution
Digital Commerce
- AI Chatbots for automated customer service and self-service resolution
- AI-driven incident management for operational issue resolution
- Automated supply chain workflows to enhance fulfillment efficiency
Case Study
Success Stories
Streamlining Telecom Service Activation for a Leading Provider
Enhancing Product Support for a Hi-Tech SaaS Company
Improving IT Operations for a Financial Services Leader
Why Choose Saksoft?
- Premier ServiceNow Expertise – 40+ ServiceNow implementations across Telecom, BFSI, Hi-Tech, and Retail.
- AI & Hyperautomation Leadership – Transform ServiceNow with GenAI-powered automation.
- Proven Business Impact – Delivering measurable outcomes in IT operations, service management, and customer experience.
- Accelerators for Faster Deployment – Industry-specific accelerators that ensure rapid ServiceNow adoption and ROI.
Transform Your Enterprise with Saksoft’s ServiceNow Expertise
Unlock the full potential of ServiceNow with Saksoft’s deep expertise in platform implementation, testing, automation, and industry-specific solutions. Let’s power your digital transformation together!