How to Build a Recommendation Engine?
Customers, today, want nothing short of personal attention and service. From service to experience and offers, what matters is the
Attended vs Unattended Bot When, How, and Where to use?
Customer service agents and bots now form a formidable pair. Where a customer service agent goes through monotonous and repetitive
Top 5 Analytics Keys to Unlock Enriching Customer Experience
Every stage of the customer journey has ‘an experience’ in the wait. Be it the customer calling the customer service
Predicting Customer Next Purchase Day
Knowing what the customer wants even before the customer buys a product is an imperative to thrive in this digital
Using NLP for Banking Transaction Categorization and KPI Augmentation
Today, banks have more data to capture and analyze – one of the critical types being transaction data. And raw
Using Deep Learning Powered Image Classification to Speed up Cancer Type Detection
The World Health Organization (WHO) has reported that cancer burden has risen to touch 18.1 million new cases and that
Maximizing Returns on Marketing Investments with Marketing Mix Modelling
If there is a talk of Marketing Mix Optimization (MMO), then Marketing Mix Modelling follows suit. As MMO resonates with
Does ‘Value Offered to Customers’ Have a Bearing on Customer Lifetime Value?
It is a two-way street in business. As customers have a better say in the customer-brand relationship, Customer Lifetime Value
How to move from sentiment analysis to recommendation system?
The Social World today has ‘sentiments’ waiting to be tapped. Take the case of this brand that used social listening
How Natural Language Processing Helps Tap Value from Unstructured Data
As human beings we express everything either verbally or through written form, which carries lot of information. But how do