About The Client

The client is a leading North American omnichannel retailer specializing in men’s apparel, formalwear, and custom clothing. With over 1,000 stores across the U.S. and Canada, it delivers seamless shopping experiences through an integrated retail and e-commerce network. Driven by customer-centric innovation and digital transformation, the company continues to redefine and modernize the menswear retail experience across North America.

Business Challenge

Need to launch a scalable, performant, and modern eCommerce experience for the Canadian market, while aligning with the broader group’s digital infrastructure.

Greenfield HCL e-commerce implementation for a Leading Men’s Wear Retailer

Tools & Technologies

  • HCL Commerce
  • OSLO Starter Store
  • Headless Solution
  • React

  • Progressive Web App (PWA) & Single Page Application (SPA)

  • Elastic Search

Saksoft’s Solution

Implementation of headless commerce architecture using OSLO Accelerator + HCL Commerce v9

  • Single Page Application (SPA) with PWA
    Lightning-fast, app-like experience across mobile and desktop
  • ReactJS Frontend
    Modern, dynamic user interface for improved engagement
  • Elastic Search Integration
    Advanced product search and filtering capabilities
  • Queue-based Backend Integration
    Scalable, asynchronous processing of data across ERP and fulfillment systems
  • Accessibility & Multilingual Support
    Bilingual site (English/French) meeting Canadian accessibility (ADA) standards

  • System Integrations for Omnichannel Customer Experience

    • ERP Integration for catalog and product data
    • Order Management System (OMS) integration for real-time inventory sync
    • Payment and Tax Gateway Integration
    • Customer Service Tools for order lookup, issue resolution, and support
    • Loyalty System Integration to unify in-store and online experiences

Outcomes and Benefits

Built on HCL Commerce with headless technology, the website delivers a lightning-fast and seamless user experience—driving higher customer satisfaction, increased conversions, and a strong boost to both online and offline revenue. 

  • Performance Boost – Handling high traffic surges, delivering smooth browsing experience with zero website down time
  • Omnichannel Experience – Seamless experience (in-store and online channels), modern UI/UX design and mobile optimization boosted customer satisfaction
  • Faster Conversions – Faster site performance and responsive UI led to increased sales and engagement
  • Multi-Brand Scalability – Multi-brand architecture allows quick rollout of future digital initiatives
  • Compliance & Accessibility – Fully bilingual and ADA-compliant, meeting Canadian standards.

Following the success of this rollout, Saksoft was entrusted with the migration of one of the U.S. brands from HCL Commerce v8 to v9, with full redesigning and re-platforming.